September 29, 2015 – Fiber-optic cables are critical to obtaining 4G LTE speeds, but they are not without vulnerabilities. Verizon Wireless suffered outages to its voice service in central North Carolina last week after a fiber-optic cable, owned by Time Warner Cable, being used for backhaul was accidently cut.
The outage, which spread across three counties and lasted seven hours, was caused by road construction late in the day. Verizon’s engineers worked with Time Warner to resolve the issue, and service began to be restored around 9 p.m. that night and was fully restored by 2:15 a.m. the next morning.
Because wireless is so critical to public safety, police presence in Wake County was increased during cell outage as residents could not use the 911 service, according to WNCN TV, and the Holly Springs Police Department set up a special “911”email service for citizens that still had text or data services.